Refunds

Refund policy

Course fees are quoted in Australian dollars and include GST. You can read the full lesson list and the opening of each lesson before you enrol.

Change of mind

Email support@jintavo.com within 14 days of paying and quote your invoice number. If you have not yet been given access, or you have only opened the course and not worked through it, we will refund the fee. If you have substantially used the lessons, we may decline a change-of-mind refund.

Australian Consumer Law

If a course is not provided with acceptable care, or it is substantially different from its description, you have rights under the Australian Consumer Law. Those rights are not limited by the 14-day change-of-mind rule. Contact support@jintavo.com and we will sort it out.

How a refund is paid

Approved refunds are returned to the method used to pay, where we can. We email you when the refund is arranged. The tax invoice remains in your account, marked to show the refund once it has been processed with support.